Benefit & Pension Funds of Hospital & Health Care Employees, Philadelphia & VicinityBenefit & Pension Funds of Hospital & Health Care Employees, Philadelphia & Vicinity

Benefit Fund Office Closed – Phone & Email Assistance Available

District 1199C Union hall will remain closed until April 6th, 2020. We will reevaluate as necessary and post any planned changes to this date.

We appreciate your understanding as we act in the best interest of all our members, staff and the community at large during this COVID- 19 pandemic. To ensure we are still able to assist you with any questions or concerns you may have, we will be working remotely to monitor all calls and emails that come into the Benefit Fund.  When leaving a message, please clearly state your name, contact number, email address and the reason for your call and we will return calls in the quickest manner we are able.  Our phone number is 215-735-5720.  If you need immediate assistance regarding your Medical, Dental or Prescription benefits, please utilize the member services phone numbers listed here and our vendor partners can assist you:

AETNA MEDICAL PLANS

Aetna Member Services……….1-800-533-2195

Aetna Behavioral Health ……. 1-800-424-5679

Pre-certification……………………1-800-245-1206

(for self-referred care)

 

EMPIRX (prescription drug coverage)

Member Helpline………………… 1-877-241-7123

 

DELTACARE USA (dental network management)

Member Services……………….. 1-800-422-4234

 

Aetna Supporting Our Members

Will Aetna cover the cost of COVID-19 testing for members?

Aetna will waive co-pays for all diagnostic testing related to COVID-19. This policy will cover the cost of physician-ordered testing for patients who meet CDC guidelines, which can be done in any approved laboratory location. Aetna will waive the member costs associated with diagnostic testing at any authorized location for all Commercial, Medicare and Medicaid lines of business.

Aetna members have access to the following resources:

For the next 90 days, Aetna will offer zero co-pay telemedicine (video) visits – for any reason. Aetna members should use telemedicine as their first line of defense in order to limit potential exposure in physician offices. Cost sharing will be waived for all virtual visits through in-network providers delivering virtual care (live video-conferencing) for all Commercial plan designs.  Members wishing to use the CVS MinuteClinic telemedicine option will need to download the CVS Pharmacy app and schedule their Video visit through the app. ** At this time, there is no test available for COVID-19 in ambulatory care settings such as MinuteClinic.

If you suspect you have been exposed, you should reach out to your provider or the local health department for screening instructions.

Through Aetna’s Healing Better program, members who are diagnosed with COVID-19 will receive a care package containing CVS over-the-counter medications to help relieve symptoms. The package will also include personal and household cleaning supplies to help keep others in the home protected from potential exposure.

Through existing care management programs, Aetna will proactively reach out to members most at-risk for COVID-19. Care managers will walk members through what they can do to protect themselves, where to get information on the virus, and where to go to get tested.

Beginning immediately, CVS Pharmacy will waive charges for home delivery of prescription medications. With the CDC encouraging people at higher risk for COVID-19 complications to stay at home as much as possible, this is a convenient option to avoid coming to the pharmacy for refills or new prescriptions.

Although there are currently no vaccines available to protect against human coronavirus infection, you may be able to reduce your risk of infection by washing your hands often, avoiding touching your eyes, nose, or mouth with unwashed hands, and avoiding close contact with people who are sick.  If you have cold-like symptoms, as a courtesy to your co-workers and others, please remain at home while you are sick.

For more information, please log onto the following websites:

https://www.cdc.gov/coronavirus/2019-ncov/index.html
https://www.aetna.com/individuals-families/member-rights-resources/need-to-know-coronavirus.html